Tecair Rapid respond refrigeration & HVAC Service
Rapid response refrigeration & HVAC Service
HVAC Guarantee - Tecair Australia
24/7 Emergency Service
1300 954 700
Tecair Rapid respond refrigeration & HVAC Service Rapid response refrigeration & HVAC Service

Service Guarantee Terms & Conditions

Service Guarantee Terms & Conditions

  1. These terms and conditions specifically only relate to the “Fixed fast, First time Guaranteed*” that is advertised by Tecair from time to time on our website and corporate stationary.
  2. Nothing in these terms and conditions is intended to override our Terms and conditions of sale https://www.tecair.com.au/terms-and-conditions/. Where there is any question as to which terms and conditions apply, the Quantum FM Pty Ltd terms and conditions of sale will take precedence.
  3. The intent of the guarantee is that commercial customers can feel confident that they will not pay twice for work that should have been done properly the first time by a high calibre Tecair Technician.
    1. Our test for work standards is what a senior, competent and trained technician would have done on the visit. If we agree that our technician is in error or has undertaken sub standard work that needs to be fixed again, then we will do this at our cost so you do not pay twice.
    2. We undertake to listen to and consider our customers opinions and feedback in these matters. Our determination in these matters will be reasonable and final and not open to third party arbitration or decision.
    3. Where we deem a technician has taken longer than needed on a site for a job, we may credit the visit in full or the difference in time we believe should apply.
    4. Any credits will be against your account and not in the form of payments to you.
    5. Returns to site will be during normal business hours. If we agree the return is under warranty and we do attend after hours at your request, then you will only pay the additional after hours component.
  4. Exclusions:
    1. Misuse of the system or any actions by your staff or customers that has contributed to the additional work. Eg leaving cool room doors open that leads to evaporator icing.
    2. Equipment that is past its expected lifetime as per the DA19 industry guidelines.
    3. Where a customer has ignored or chosen not to proceed with recommended or quoted works.
    4. Issues that were not realistically detectable on the first visit by a trained technician.
    5. Unrelated issues on the same or other equipment at the site. It is common for one issue being resolved to expose others. What is critical is that we cannot know these other issues prior to resolving the initial repairs. Non running equipment is a common example as it may have multiple issues.
    6. Additional gas leaks. Once a coil is corroded, fixing one gas leak does not mean other leaks will not appear.
    7. Additional works, equipment, gas, consumables or costs.
    8. Loss of trade, profit, time, damages, access, reputation. Changes to your insurance coverage or premium costs.
    9. Costs you decide to incur without our written agreement in diagnostics, repairs, making good or clean up. Under no circumstances will we agree to credit or pay for other contractors. Any works must be by our own staff.
    10. One off customers without a preventative maintenance contract. The equipment should be labelled and barcoded by Tecair.
    11. After hours call outs and works.
    12. Travel more than 100km from one of our offices.
    13. A reactive call just because it is a piece of equipment under a preventative maintenance agreement. Our maintenance agreements are not comprehensive so call outs are not covered.

 

1300 954 700 - 24/7 Emergency

Tecair Rapid respond refrigeration & HVAC Service